Welcome to The Slug and Lettuce

If you don’t know Slug, then in a nutshell …we are 70 bars across the country who love to serve great quality food, fabulous cocktails and delicious wines, world lagers and beers in a comfy, safe, welcoming environment.

From a relaxed daytime we transform into a lively night time venue perfect to meet friends, dance, hold parties, listen to great music – whatever you fancy really. Each of our Slugs is different and offers entertainment loved by their own customers – so check out your favourite Slug’s ‘what’s on page’ to see what your chosen Slug has to offer.

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Dear Sir/Madam I am writing with reference to my local 'Slug and Lettuce' pub in Marlow, which we regularly visit thanks to the normally good atmosphere, friendly staff and excellent value for money food. Our experience on Friday however, was exceptionally disappointing due to the service and attitude of one member of staff. I ordered a round of drinks including Peroni - which is served in oversized pint-to-line glasses (a great idea to help serve a full pint with a head). The pint served had liquid to approximately 1cm below the line, so I asked for it to be topped up. I was not aware of whether this request should or should not be honoured, but having checked afterwards I now understand that the guidelines for serving drinks in lined glasses is as follows: When beer is dispensed by free flow into a line measure glass sufficient beer (liquid and head) must be dispensed so as to ensure that if the head totally collapsed the liquid in the measure would be level with the line defining the measure. and that Requests from customers for top-ups should be received with good grace and never refused, subject to avoiding spillage of liquid. (Source: Guidance Notes on the Dispense of Draught Beer by Free Flow and Hand Pull). The request was adamantly refused. This should have been the end of the issue, however the manner in which it was refused was unreasonably obstructive - in fact it was rude. I was told that the serve was correct, they would certainly not offer a 'top up' and that, If you don't like it, you don't have to buy it. At more than £4 a pint I would expect better service. The issue is not so much whether a pour is correct or not, although I suggest that this pub is serving drinks contrary to the Weights and Measures legislation and guidelines above, but more that the attitude of that particular member of staff was unwelcoming and unhelpful. Unfortunately this brief negative encounter will inevitably have a much longer lasting effect on myself and my colleagues than all the positive experiences - such is the importance of consistent customer service. Yours faithfully Dominic Foulkes

Dominic Foulkes

The Slug And Lettuce, Marlow

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The perfect mojito

The perfect mojito

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